If you are in Alaska, Hawaii, Puerto Rico or Canada, the cost is substantially higher to ship outside the contiguous US. USPS is recommended as an alternative for those locations as the rate is much more reasonable. In any case once you place your order you will see rates of different shipping carrier options and rates available.

For International orders we have discounted our products for international customers to help alleviate part of the duties you have to pay.  Each country has different import duties and you are responsible to cover the import duties set by your country.

Do you offer hair color trade outs?

As a company policy we do not do buybacks or trade outs. Most companies that do this practice, often times resale these products on eBay and become a part of the product diversion problem, affecting the brands they are trading out from salons. We absolutely do not want to be part of this problem. In addition, we consider it is best for your salon to transition from one color line to another in gradual way so that the colorists can have time to transfer and adjust clients formulas to GlossX or Epic Hair Color, rather than do it all at once. We have several new customer Intro Kits available at different price points. If you do not see a kit that fits your needs, let us know and we can custom make one based on your salon needs.

Are your products tested on animals?

We do not test the products on animals, neither is any testing on animals done on our behalf. All our products are made in Italy and in Europe animal testing for cosmetics has been banned since 2013.  This is in accordance with Regulation (EC) No 1223/2009 (EU Cosmetics Regulation).

Can you use Epic Hair Color or GlossX as toners to get a Demi effect (Deposit Only effect)?

Yes, on both of our color lines, Epic or GlossX, you simply have to use our Sustainable Glam 7 Volume Developer to give you a demi-permanent effect - Deposit Only no lift.

How can I become an educator?

As the brand grows we will eventually expand our education team. Please know that the educators are selected from within our customer base, since you must know the products very well and be using our products in your salon for at least a year to be considered for a education position. Lastly, we require our educators to be very active in social media sharing their Sustainable Glam work, so a good way to catch our attention to your work is to be very active in social media posting work with our products and tagging us.

Epic Hair Color FAQs

What makes the Epic Hair Color formulas better than others?

• Our colors perform better due to our manufacturing process & technology, premium quality pigments and raw materials used in our Epic Hair Color formula.

How many shades are available in Epic Hair Color?

• 37 shades have been launched.

What is the tube size and dilution ratio?

• 3.38 fl. oz. | 100 ml.
• Dilution ratio: 1 part Hair Color to 1.5 Developer.

What are the difference between GlossX Hair Color and Epic Hair Color formulas?

• We now have both PPD and PPD Free color formulas under the same brand so that each colorist can select the color that works best for them. Epic Hair Color is a PPD Free hair color formulation and GlossX is a PPD hair color formulation. The tones will vary between a traditional Italian PPD hair color like GlossX over PPD free tones like Epic.

 What do you use as a substitute of PPD in Epic Hair Color? 

• Substitute is Toluene-2,5-diamine sulfate (PTDS).

What is the maximum concentration of PTDS?

• The maximum concentration is on color shade 1N that is 2.4 % and it goes down to 0.1%.

The formula is low ammonia, what percent of Ammonia does it have on average?

• Concentration of pure ammonia is from 1.65% to 1.80%. Hi-lifts 3% to 3.5%.

Does the formula contain polyethylene glycols?

• Our Epic formula is:
  • PPD Free
  • SLES (sodium laureth sulfate) Free
  • Polyethylene Glycols Free
  • Paraben Free
  • Gluten Free

What is the PH of Epic Hair Color?

• It ranges from 10 to 11.5 PH.

The certified organic active ingredients used in Epic who are they certified by?

• Coconut Oil, Coconut Milk and Marine Algae Extract used in Epic Hair Color are all certified organic ingredients by ECOCERT which was the very first certification body to develop standards for "natural and organic cosmetics".

GlossX Hair Color FAQs

What are the difference between GlossX Hair Color and Epic Hair Color formulas?

• We now have both PPD and PPD Free color formulas under the same brand so that each colorist can select the color that works best for them. Epic Hair Color is a PPD Free hair color formulation and GlossX is a PPD hair color formulation. The tones will vary between a traditional Italian PPD hair color like GlossX over PPD free tones like Epic.

What is the tube size and dilution ratio?

• 3.4 fl. oz. | 100 ml.
• Dilution ratio: 1 part Hair Color to 1.5 Developer.

How many shades are available in GlossX Hair Color?

• 97 Shades

What percent of Ammonia does GlossX have on average?

•  It is varies by shade, it starts from 0.8% for the dark colors and increase up to 3% for the High-Lifts.

What is the PH range of the GlossX Hair Color?

• From 9.5 to 11.00

What is the PPD percentage on average of GlossX Hair Color?

• Every color is different, dark colors contain more than light colors, the maximum percentage is lower than 3% which is under the regulations allowance limit. 

Developers FAQs

Can you mix other brand developers or enzyme developers with Epic or GlossX haircolor?

No, to avoid any potential issues with sensitivity, coverage, or overall performance. Mixing other brand developers or enzyme developers with our haircolor lines can result in unpredictable outcomes and may not deliver the desired results. Therefore, we only recommend using our brand developers designed for use with Glossx & Epic haircolor lines to ensure optimal performance and results.