FAQs

Frequently Asked Questions

Everything you need to know about ordering, shipping, and our Italian formulations.

General & Shipping

How do I place an order?
Our products are available to order 24/7 on our store. Orders are processed Monday through Friday and will ship the same day if placed before 1:00 PM PST.
Do you ship to Alaska, Hawaii, Puerto Rico, or Canada?

US Territories: Shipping costs are higher outside the contiguous US. We recommend selecting USPS as a more reasonable alternative. You will see all carrier rates at checkout.

International: We discount our products for international customers to help offset import duties. However, you are responsible for covering any specific duties set by your country.

Do you offer trade-outs or buybacks?
No. We strictly avoid buybacks to prevent product diversion (reselling on eBay), which hurts professional brands. Instead, we recommend a gradual transition. We offer Intro Kits at various price points to help you switch over at your own pace.
Are your products tested on animals?
Never. Our products are made in Italy, where animal testing for cosmetics has been banned since 2013 (Regulation EC No 1223/2009). We do not test on animals, and no third party tests on our behalf.
How can I become an educator?
We select educators from our existing customer base. To be considered, you must have used our products for at least a year and be active on social media sharing your Sustainable Glam work. Tag us to get noticed!

Epic Hair Color (PPD Free)

What makes Epic different from GlossX?
Epic is a PPD-Free formula, perfect for clients with sensitivities.
GlossX is a traditional Italian PPD formula.
We offer both so you can choose the chemistry that fits your client. Tones may vary slightly between the two lines.
What is the PPD substitute in Epic?
We use Toluene-2,5-diamine sulfate (PTDS). The maximum concentration is 2.4% (in shade 1N) and goes as low as 0.1% in lighter shades.
Does Epic contain Ammonia or Gluten?
Epic is Low Ammonia (1.65% - 1.80% on average; up to 3.5% for High-Lifts).
It is FREE of: PPD, SLES, Polyethylene Glycols, Parabens, and Gluten.
Mixing Ratio & Tube Size
Tube Size: 3.38 fl. oz. (100 ml)
Standard Ratio: 1 part Color : 1.5 parts Developer
What are the Certified Organic ingredients?
Coconut Oil, Coconut Milk, and Marine Algae Extract. All are certified organic by ECOCERT.

GlossX Hair Color

What is the PPD percentage in GlossX?
It varies by shade. Dark colors contain more than light colors, but the maximum is always under 3%, which is well below strict regulation limits.
Mixing Ratio & Ammonia Content
Tube Size: 3.4 fl. oz. (100 ml)
Ratio: 1 : 1.5
Ammonia: Starts at 0.8% (Dark shades) up to 3% (High-Lifts).
Can I use GlossX as a Toner/Demi?
Yes! Simply use our 7 Volume Developer with GlossX (or Epic) to create a deposit-only, demi-permanent effect.

Developers & Tech

Can I mix other brand developers?
No. Mixing other brand developers (especially enzyme developers) with our color can cause unpredictable results, sensitivity issues, or poor coverage. We only recommend Sustainable Glam developers to ensure the pH balance and performance are chemically correct.

Still have questions?

Our education team is here to help you formulate.

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